From the Staffing Experts

ResponsAble Safety Staffing From the Staffing Experts blog archives.

One Good Way to Help Your Safety Staff Stay Focused On Safety

By

staff focused on safety

Maintaining a safe work environment requires vigilance.  There are always competing priorities that force tough business decisions where we must guard against anything that might distract us from our safety culture and focus.

A common challenge for business managers in all disciplines is identifying what you should delegate and what you should not.  A few simple tests for when to delegate include:

  • • Are you spending energy and time on things that are not your core competency?
  • • Do you have options for delegation that can produce the desired results?
  • • Are there activities currently required of higher priority in your core competency?

I find a real estate valuation principle helpful in delegation decisions; “Highest and Best Use.”  Just like a real estate investor wants to use property for the property’s highest and best use to receive the best value, so should we seek to use our work time for it’s highest and best use.

Ask yourself, “What should I be doing that produces the most value to my business?”

The biggest obstacle to staying focused on your highest and best use of time is usually a perceived lack of people to whom you can delegate all the things that just need to be done.  There’s a lot to do and somebody has to do it.

I recognized this problem in the safety arena and decided I could offer solutions that would make a big improvement by helping safety managers stay focused on safety.

My company started as a safety consulting firm and after many years of seeing how much time both we and our clients spent on finding, recruiting, hiring, managing and transitioning all the various safety roles in the industrial and heavy commercial work place, I saw the light.  ResponsAble Safety Staffing was born with a new mission.

We help safety leaders stay focused on safety by providing experienced professional safety resources focused only on safety staffing.

Think for a moment about the activities involved to find, recruit, hire, manage and transition between jobs for all your safety related roles.  While critical to your success, those activities are not related to safety.

Staffing all of your safety roles takes a tremendous amount of time which distracts you from your highest and best use, safety.

Some people haven’t stopped to take inventory of the activities that go into staffing safety roles through a typical business cycle so I’ll summarize to make the point.

A typical project will include these fundamental steps and the associated time to get a safety team in place.

Developing and Publishing a good Position Description

Effective recruiting for any position requires a good job description to facilitate clear communication and expectations from initial recruiting contact and on to performance management should a candidate be hired.  A Position Description or Job Description also supports the development of a Job Post

Creating an effective Job Post

A Job Post is distinct from a Job Description in that the Job Post is usually shorter, focuses on the highlights and includes some favorable descriptions of the employer and work environment.  An effective Job Posting will draw far more qualified and desirable candidates than a long, dry job description or poorly worded job post.

Posting Jobs

A Job Post isn’t likely to be effective if you don’t post it in the right places, in the right formats and promoted the right way.  Various job boards have differing applications and it can take some time to learn the ins and outs.

Interviewing Candidates

Interviewing involves many steps in itself but I have lumped them all in an attempt to stay brief.  Contacting, screening and personal interviews are all required to navigate an interview of any one candidate for a job.  When you need more than one or two employees for a job, interviewing can become very time consuming and difficult to manage.

Testing Prospects

A good hiring process should include testing and evaluation to assure only qualified candidates make it onto a job site.  At ResponsAble we test all candidates and require acceptable passing criteria before they can progress in the hiring process.  The testing and confirming of credentials gets even more complicated and time consuming if you are hiring for diverse roles on a project.

Hiring Employees

Our clients incur a high cost every time they hire an employee.  Beyond the steps outlined above, the additional overhead cost associated with insurance, administrative processing requirements, and other benefits can total 50% of the employee’s salary.

Transitioning Employees

For project employees who may not stay for full career employment, you typically have costs and time to transition them out of a given role.  Sort of like unwinding the process costs to hire the employee to start.

The fundamental steps to hire employees to support a project of any size just takes a lot of time.  I can feel the man hours piling up even written in abbreviated form as I’ve done here.

So if you are a Safety Director or Safety Manager and want to keep your safety staff focused on Safety, ask yourself, “Are the recruiting and hiring steps for project safety staff the highest and best use of my or the team’s time?”

There are competent resources available to carry the burden of building a project safety team.  I have built my entire business upon carrying these burdens for our clients.  Consider delegating the staffing process for your industrial or heavy commercial project to people who specialize in doing just that.

If you think there might be a way to place more focus on Safety rather than the administration of recruiting and hiring, I’m happy to talk to you about how we can help.

Recruiting Tips To Build Your Best Team

By

recruiting tips

Helping companies with staffing needs is our business and we know the challenges of recruiting talent in today’s labor market.  Our clients have found significant value in staying focused on their core business by outsourcing much of the recruiting burden to us.

But for those who want to tackle recruiting internally, this post shares some basic tips for critical recruiting fundamentals that will help you build your best team.

1. Have an Effective Job Posting

Everybody has a job posting as you can’t really post a job without one; but, you need a good job posting.  What makes a good job post?

  • • An appealing post will describe some positive attributes of the employer
  • • A job post should be clear and concise about the description of the job role
  • • A good post will sound appealing to the target candidate pool
  • • The job post should provide enough detail to clarify required candidate qualifications

2. Advertise Your Job Post to Reach Your Target Audience

Armed with effective job posting copy, you are ready to promote or advertise your job.  There are a few things to consider when promoting your job posts.

  • • Target the right audience and best platform to advertise your job. Different job boards appeal to different candidates so you need to put your jobs on the most appropriate board or combination for the target audience.
  • • Consider the “key words” for search engine optimization, SEO, in the title of your job post. Using effective key words will put your post higher in search results which affects how many people see your job.
  • • Sponsor or promote your post where available to maintain a page one to page two position in search results. Different recruiting sites have differing costs for sponsoring job posts so the optimum dollar amount will vary by recruiting site and the competing or similar jobs on each site.

3. Phone Screen Selected Candidates

A prepared phone interview to screen candidates selected from your applicant pool is an important step in the recruiting process.  The phone screen assures the candidate matches their resume and can communicate the same.  A thirty minute conversation by phone saves time by avoiding wasted time in bad interviews.

  • • The phone screen should include the required candidate qualifications.
  • • Review both parties’ expectations of the job to minimize risk of obvious deal breakers from turning up in a face to face interview.
  • • Get a broad feel for salary expectations from the candidate

4. The Face-to-Face Interview

Be prepared for the face to face interview.  There are several parts to the face to face interview that we focus upon.

  • • Use a written interview guide to ensure you cover all the key points to support a robust interview.
  • • Have more than one employer representative participate in the interview process if practical. It’s good to have more than one perspective for the best results.
  • • The first and most basic element is confirming the person matches the resume or application. Some people look great on paper but struggle to tell you the same story in person.
  • • Include a few behavioral questions along the line of work problems they have solved, communicating in difficult situations examples, obstacles they have overcome, etc.
  • • Character and integrity; arguably the most important traits after basic competency for building a good team. Pay careful attention to character, integrity and reliability indicators throughout the interview.  Ask a few charged questions about doing the right thing even when it costs you personally or how they respond to authority for example.
  • • Be open and honest about challenges of job or work environment. In over 20 years of management, I’ve never seen a job that was not challenging in multiple ways.
  • • Ask the candidate to score their interest level for you at the close of the interview. I am very weary of a candidate who can not sincerely tell me they are interested and want the job.
  • • Lastly, score the candidate privately immediately after the interview. A simple 1 – 10 score with 10 being a perfect candidate and 1 being “really bad fit.”  We are naturally biased toward the most recent interviews so it’s important to score the candidates at the time we meet them.

5. Take the Hiring Process Seriously

This may sound obvious and it should, but I see business peers short cut a robust hiring process with regularity.

  • • Don’t hire a friend or relative because you know them. Interview a friend or relative because you know them every time and encourage them to perform well through the interview process. Hiring a friend is easy while firing them for poor performance is painful for the business, the employee and the friendship.
  • • The hiring process is part of the public relations and branding of your business. Be professional and represent your business as professional to the industry you serve.  It’s a small world.

Following a consistent and effective recruiting process for your business is fundamental to strong performance.  It’s good for the business and good for the employees.  Invest the time to make sure recruiting is done well or find someone to help you.  The strength of your team depends on it.

On Boarding: Why the Bother?

By

on boarding employees

There are as many approaches to On Boarding an employee as there are employers.  Some have a methodical process that slow rolls the employee into their new position while others apply the sink or swim technique with a steep curve right to action.

Wherever your business falls along the On Boarding continuum, there are a few fundamental On Boarding process elements that pay large dividends in contributing to the success of your employees.  Technical skills and ongoing training are beyond the scope of this post.  Here we are covering the general steps to ensure a new employee integrates into your work environment well and as intended.  I recommend your check your current process to confirm the following are included.

1. Employee Files.

All required employee data, forms and signatures should be checked and completed as step 1 upon employment.  This may sound obvious, but I have seen employers allow employees begin work without I-9 documentation; thinking it is ok for the worker to bring it in later.  I have other examples but this one makes the point.

The data and form requirements to hire an employee all have purpose.  Any missing form, data or signature imposes risk to the employer, employees and customers.  Under the example of missing I-9 data, an accident involving the new employee may not have insurance coverage.  Employer liability normally protected may fall squarely upon the employer without the protection of insurance you pay for.  Any medical expense to the new employee may also go without medical benefit protection if they are not proven legal as an employee.

Step 1 in the On Boarding process is to review and confirm all required data, forms and signatures are complete and on file with the employer.

2. Orientation

Once you have confirmed that any new employee is properly processed and documented into your work environment, you should provide an Orientation session.  Orientation should be designed to communicate what the employee should expect, how they can seek help and what you are looking for from them through the On Boarding process.

Employees who are comfortable and confident in their surroundings are better learners. Your goal as an employer through Orientation is to ensure the new employee learns what you need them to know as effectively and quickly as practical.  Help the employees by making them comfortable and familiar with where they are, what they should be doing and what you expect of them through the On Boarding process. Smaller businesses don’t often have well organized Orientation programs for new hires but the needs are the same in small or large organizations.  The costs of new employees stumbling and bumbling through their first few days or weeks on the job is as negatively impactful to a small company as it is to a large company, maybe more so.

Make Step 2 of On Boarding a clear Orientation including:

  • • Familiarity with the physical environment
  • • What the employee should expect
  • • How the employee can seek help
  • • What the employer expects from the new hire through the On Boarding period

3. Supervisor One on One.

Every job is a distinct but a common need amongst employees is they benefit from a coach.  Whether a high level professional position or a line level worker, we perform better when we have someone to lead us in the right direction and talk us through obstacles.

The Supervisor One on One is a great time to take Orientation to the details of the individual job requirements.  Have the Supervisor or Manager position themselves as the “Coach” who is there to lead and ensure the success of the new employee.  The Supervisor One on One serves a dual purpose regarding establishing accountability.  The Supervisor One on One establishes the accountabilities of the new employee while also making the Supervisor accountable for the success of their individual team members.

Step 3 of the On Boarding process is to establish the relationship between a new employee and their Supervisor or Manager as one of mutual accountability.

As mentioned at the beginning of this blog, every situation is unique and On Boarding processes will vary widely by company and role.  I recommend you review your On Boarding process if you have one or create one if you don’t.  Take the time to maximize the likelihood that your new hires come up to speed safely and confidently so you and they wind up being successful.

Improving the Health and Performance of Your Employees

By

improving health and performance of employees

Employees working in industrial environments face many Health, Safety and Environmental challenges. Managers are tasked with ensuring that employee performance is at its best, which is only possible by making sure that workers are healthy, alert, and ready to perform their roles at a high level.  So much priority is placed upon Safety and Environmental stewardship that general employee health can feel like an afterthought or just not command the attention it deserves.  Following are three important areas of focus for industrial managers to help keep employee Health as a priority in your company culture.

 

1. Build a Health-Conscious Workplace Culture

One of the most important factors in the health and safety of employees is the workplace culture cultivated by their employer. If it is clear to your employees that you value a healthy and productive workforce, they will tend to view these as important qualities, as well. Employers often underestimate just how much influence they can have in forming their workplace culture and the lives of their employees (even outside of work).

Employers should encourage healthy behavior in general. This can take a variety of forms, from giving employees opportunities to express their concerns to encouraging healthy behaviors and rewarding personal health goals. Create and maintain a workplace “ buzz” around health campaigns such as rewarding weight loss goals, sponsorship of company teams in local fitness events, posting and celebrating employee health accomplishments. By capitalizing on employee concerns for their own health and the health of those they work with, managers can go a long way toward ensuring that the workplace is constantly increasing in general health and associated productivity.

The most important part of this process is making sure that your employees feel comfortable expressing their health goals and keeping general health as a topic of discussion. If employees do not feel like they will be heard or worse that managers don’t want to waste energy on the health conversation, they will tend to keep quiet and the positive chatter will die down.  A lack of public enthusiasm makes it increasingly difficult to improve the health of a workforce. To help make your employees more comfortable generating a buzz, make sure to give them both formal and informal opportunities to contribute.  A good way to invite employee contributions is to form a “Health & Activity Committee.”  Invite people who are eager to lead and zealous for the cause to lead the committee with the express purpose of generating participation from the general employee base; and don’t neglect their families.

 

2. Ensure Employees Have Sound Training

As with Safety and Environmental compliance, proper employee training is vital to the health of employees in any workplace.  Be sure to include personal health topics in your Health, Safety and Environmental training.  Examples of topics that deserve attention are the impact of diet on weight control; the benefits of daily exercise routine; proper hydration; the impact of tobacco and alcohol over time.

Routinely provide health data to employees designed to encourage moving to a more healthy lifestyle. This will provide reference materials to refresh themselves on various best practices and encourage healthy choices by individuals at the their own pace.

Check with your employees regularly on what topics they might find of interest. Make sure to ask them for feedback on any health benefits they have experienced over time; weight loss, lower blood pressure, feeling better, more energy.

 

3. Take Employee Health Seriously

Our workplaces tend to support the axiom, “ hard drives out soft.”  It means some hard requirements will always take priority over less pressing activities. The focus on General Employee Health tends to get pushed around by the more regulatory controlled issues of Environmental and Safety compliance.  But Employee Health should be taken seriously.  Employee Health has a direct correlation to business costs, productivity, safety performance, and employee engagement.  A more physically fit workforce will be more productive with lower incidence of lost time.

Both your Health Benefits and Workmans Comp providers, whether a large in house team or independent provider, can serve as great resources for training materials, health data, and benefits to both the company and the individuals.  Take Employee Health seriously for a real benefit to both the company and your employees.

Tips to Effectively Manage Employee Turnover

By

employee turnover

Keeping Costs Low and Morale Up During Employee Turnover

Employee turnover can be a difficult problem for industrial companies. Turnover presents many challenges: ensuring new employees have adequate training, maintaining safety and procedural standards in the workplace, preventing slowdown and inefficiency on the line, preventing increased costs to the company, and maintaining morale among remaining employees whose workload might fluctuate with the added responsibility of keeping up with demand and instructing new co-workers. This article will offer some tips and insights into how you can avoid or minimize many of these problems, which would otherwise be detrimental to your company’s growth.

 

1. Create an Encouraging Environment for New Employees

One of the most important things that a workplace can do to improve productivity is to maintain high employee morale. This goes for seasoned workers as well as new hires. Even an experienced employee who is new to your company will perform far more effectively in an environment where they feel they have room to ask questions, get help, voice concerns, and build confidence in their role. In addition to this, make sure your new employees are familiar with the policies and procedures of your company, from safety protocols to where they should submit their time sheets at the end of a pay period.

 

2. Listen to the Concerns of Remaining Employees

It’s vital to keep morale high during times of intense employee turnover. Remaining employees might wonder what their workload may look like or how floor efficiency could be impacted. It is important to clearly communicate your expectations to your employees. However, it is just as important to hear their concerns and work with them to find solutions. Giving your employees a voice during periods of change enables them to feel heard and keeps workforce morale from dipping, which is key for any company trying to avoid a serious drop in efficiency. If remaining workers feel respected, this can help prevent exacerbating turnover as well as encourage employees to come to you for help solving problems in the future.

 

3. Connect New Employees and Experienced Employees

New employees will work and learn much more effectively if they’re able to shadow experienced employees, ask them questions, and come to them for insight. This also will help experienced employees feel as if they’re a part of the growth of the company and are involved in improving the effectiveness of the workplace. It can also help reduce training costs and improve the learning curve for those new to the job, increasing profitability in the long run.

 

4. Make Sure There Are Enough New Workers

As soon as possible, ensure that your company is making enough new hires to pick up slack in production and relieve the workload of remaining employees. Inevitably, the more strain added to a workforce, the less efficiently it will operate. Therefore, this is a problem you will want to solve as soon as you are able; current employees will want to see that their hard work will be relieved. From the standpoint of productivity, workers who are stretched too thin will struggle with morale and efficiency, so making sure this issue is addressed as quickly as possible is important.

 

5. Manage Costs Without Slowing Down

Companies often shudder at the thought of employee turnover, with good reason: The associated costs can balloon up to twice the salary of a retained worker. However, there are various other ways these costs can be reduced. One of the most effective is to entrust hiring to an outside company that specializes in matching qualified employees with positions like the ones you need filled. While upfront costs might seem to make this a more expensive option, in reality, the money you will save by receiving qualified replacements quickly will be far more than the fees associated with a hiring service. These services help you replace employees quickly, allowing you to save money that would have been lost during the long period of inadequate staff, slowed productivity, and training.

There will inevitably be challenges with employee turnover, but with the proper resources and methods, you can minimize the difficulties your company will encounter in the process.

How to Motivate Your Employees to Follow Your Safety Programs

By

Among the most common concerns of safety professionals today is the best way to keep employees motivated when it comes to safety. Even when you understand the importance of safety, it can be difficult to encourage employees to get on board with your safety efforts. If you are still seeing a lack of buy-in from employees on your safety program, it may be time to re-evaluate your approach. Take a look at the following best practices for ideas on how to motivate your employees to become more committed and enthusiastic about your safety practices.

 

Include Safety as an Important Element in Your Culture

From the moment prospective candidates arrive for an interview, it should be crystal clear that safety is a core value in your organization. You can do this by including safety training and reminders in the onboarding process. It takes more than just teaching employees about safety in their early days in your organization to keep them committed, however. Make a point of reminding your employees about the importance of safety by introducing a safety topic on a daily basis. This will keep safety at the forefront of everyone’s minds.

 

Engage Employees with a Leadership-Down Approach

It can often be difficult for employees to remain motivated to follow safety programs when they do not see buy-in from their leadership. To avoid this problem, make sure your leadership team is also committed to setting a positive example for everyone. Not only should leaders be held accountable for following the same practices expected of their employees, but it’s also a good idea for leaders to set aside time to encourage feedback from employees.

 

Use Positive Reinforcement

When it comes to encouraging employees to follow safety programs, positive reinforcement can go a long way. With this strategy, you are encouraging employees to repeat desired behavior by offering positive consequences for said behavior. Studies have shown that employee satisfaction tends to rise when employees feel as though they are appreciated by management and actually making a difference. Consider this for a moment. If employees feel as though following safety protocols makes no difference whatsoever, are they likely to follow those protocols? By comparison, when employees understand that following safety practices makes a significant difference in keeping everyone safe and that their actions are appreciated by management, they will be much more likely to follow safety programs.

 

With that said, it’s also important to ensure that safety mishaps are not ignored. Unfortunately, there is sometimes a tendency to simply sweep minor mishaps under the rug. This can be detrimental when you are trying to encourage employee buy-in to a safety program. It is essential for organizational leadership to be diligent when it comes to addressing safety issues. These issues should be addressed as opportunities for learning on everyone’s part.

 

Encourage Employees to Feel Ownership of Safety Programs

Employees are naturally more likely to be motivated and committed to safety programs when they play a role in those programs. This can be accomplished by reminding staff that their commitment to safety practices makes a difference in terms of not only themselves but also their co-workers and the workplace as a whole. Providing employees with a variety of avenues for offering feedback on their safety program is another great way to encourage buy-in and motivation. Organizations can also give safety incentives by allowing employees to serve on problem-solving committees and even conduct safety evaluations.

 

Actually Put Employee Feedback to Work When Assessing Safety Programs

When requesting employees to give feedback on safety issues, it’s crucial that you use that information to reassess the effectiveness of your program. After all, front-line employees can often give valuable information that can help your organization to improve safety practices. Furthermore, employees need to see that their feedback and opinions matter. Make a point to act on feedback in a timely manner and let employees know that their participation is appreciated.

 

Ultimately, employees must be committed and motivated for your organization’s safety program to work. By ensuring new employees know from the beginning that safety is a priority at your organizational culture, using positive reinforcement to let employees know they are appreciated, and listening to their ideas, you will be able to make your workplace more compliant and safer for everyone.